Cancel within 24 hours
You can cancel your order within the first 24 hours of placing it, provided it has not been shipped. Please send your cancellation request as soon as possible.
How to request cancellation
You can send us a request through our website contact form. Include your order number and the email address used at checkout so we can identify your order.
Once your order has shipped
Once an order has been shipped or its status changes to “In transit”, we cannot cancel it or make changes to the order. At that stage, the parcel is with our shipping partner, shipping costs have already been paid, and we cannot recall it.